Shipping policy

ORDER PROCESSING: 

Please allow 2 business days to process your order. Expect an email within 3 business days to let you know your order is on the way! 

DOMESTIC SHIPPING RATES AND ESTIMATES:

Orders are generally shipped within 5 business days using UPS. Flat rate shipping fee of 4€ applies to orders shipping within Portugal. 

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, United States. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PALINA TSITOVA is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. Full refund policy is described here.

In the event that your order arrives damaged in any way, please email us as soon as possible at palinatsitova@balanca-clothing.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

If you have any further questions, please don't hesitate to contact us at palinatsitova@balanca-clothing.com.